Terms of Service

1. Eligibility and International Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

TradeCendra is operated from the United States and may be accessible to users worldwide. We do not represent that every feature of the Service is appropriate, lawful, or available in every jurisdiction.

If you access or use TradeCendra outside the United States, you are responsible for complying with laws applicable to you and your use of the Service.

The Service may not be used where prohibited by applicable law.

Nothing in these Terms waives any consumer right that cannot lawfully be waived in your jurisdiction.

2. About TradeCendra

TradeCendra is a trading journal, performance analytics, behavioral performance, trading psychology, and performance-coaching platform.

The Service may allow users to record, import, organize, analyze, and review information relating to trading activity, including trades, trading strategies, setups, trading rules, risk parameters, financial performance, decision-making, rule adherence, emotional and psychological-performance factors, and other information supplied by users.

TradeCendra may use this information to generate calculations, scores, analytics, historical relationships, patterns, observations, educational content, coaching insights, and other performance-related information.

TradeCendra is a performance-analysis and educational tool. It is not a trading platform, broker, investment adviser, commodity trading adviser, financial adviser, fiduciary, healthcare provider, or provider of investment recommendations, trading signals, medical advice, or mental-health services.

3. Account Registration

You must create an account to use certain portions of the Service.

You agree to provide accurate, current, and complete information and to update that information when reasonably necessary.

TradeCendra may support registration or authentication through third-party providers, including Google, Apple, Microsoft, or other providers. Your use of those services may also be subject to their respective terms and privacy policies.

4. Account Security and Account Sharing

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account except to the extent caused by a security failure attributable to TradeCendra.

Your account is personal to you. Unless TradeCendra expressly provides an account type permitting multiple users, you may not sell, transfer, sublicense, share, or otherwise allow another person to use your account or credentials.

TradeCendra personnel will not ask you to provide your account password.

You must promptly notify us at support@tradecendra.com if you believe your account or credentials have been compromised or accessed without authorization.

We may temporarily restrict access where reasonably necessary to investigate suspected unauthorized access, fraud, or security threats.

5. User Equipment and Connectivity

You are responsible for obtaining and maintaining the equipment, software, browser, internet connection, telecommunications services, and other resources necessary to access and use TradeCendra, including associated costs.

TradeCendra is not responsible for failures or limitations caused by technology outside our reasonable control.

6. Subscriptions and Payment

Access to TradeCendra requires a paid subscription unless we expressly provide otherwise.

TradeCendra does not currently offer a free trial.

Payments and subscription transactions may be processed through Stripe Managed Payments, which acts as Merchant of Record for applicable transactions involving the Service. Your purchase may therefore also be subject to Stripe Managed Payments's applicable checkout, payment, and buyer terms.

Prices, billing intervals, applicable taxes, and subscription details will be disclosed before purchase.

Automatic Renewal

Unless otherwise stated at checkout, subscriptions automatically renew at the end of each billing period until canceled.

By purchasing a recurring subscription, you authorize the applicable payment provider to charge the payment method associated with your purchase for recurring subscription fees and applicable taxes until the subscription is canceled.

Cancellation

You may cancel your subscription at any time.

Cancellation stops future renewal charges and ordinarily becomes effective at the end of your then-current paid billing period. You may continue using the applicable paid Service through the remainder of that period.

You are responsible for canceling your subscription before your next renewal date if you do not wish to be charged for another billing period.

You are also responsible for confirming that your cancellation has been successfully completed.

Failure to use the Service, forgetting to cancel, or no longer wishing to use the Service does not automatically terminate a subscription.

Refunds

All payments are final and non-refundable once made, including subscription renewals, except where a refund is required by applicable law or mandatory terms governing your transaction.

TradeCendra does not provide prorated refunds or credits for partially used subscription periods, unused accounts, or cancellation after a renewal charge has occurred, except where required by applicable law.

Nothing in these Terms limits any non-waivable refund, cancellation, or consumer rights available under applicable law.

If a subscription payment is successfully refunded in full, including through multiple successful partial refunds, paid access under that subscription ends immediately and we automatically initiate its immediate cancellation. Renewals stop when Stripe confirms cancellation. Partial refunds alone, pending refunds, and failed refunds do not trigger this rule. Valid complimentary access is unaffected. Your account data is retained subject to our Privacy Policy and account-deletion rules, and a new successfully paid subscription can restore paid access. See our Refund Policy for details.

7. Changes to Subscription Plans and Pricing

TradeCendra may modify its subscription plans, included features, or pricing.

If a price change affects an existing recurring subscription, we will provide notice as required by applicable law and applicable payment-provider requirements before the new price becomes effective.

8. License to Use TradeCendra

Subject to these Terms and payment of applicable fees, TradeCendra grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own lawful purposes.

Unless expressly authorized, you may not resell, redistribute, sublicense, commercially exploit, or provide third-party access to the Service.

You may not use TradeCendra, its proprietary methodologies, scoring systems, coaching content, data structures, or other protected elements to create, train, develop, improve, benchmark, or operate a competing product or service except to the extent such restriction is prohibited by applicable law.

9. Your Data

You retain ownership of information and content that you submit to TradeCendra ("User Data").

User Data may include trading and transaction records, account and performance information, strategies and setups, trading rules and risk parameters, journal entries, trading plans, behavioral-performance inputs, emotions, readiness, confidence, focus, energy, stress, and other information you choose to provide.

You grant TradeCendra a limited license to host, store, process, reproduce, organize, and analyze User Data as necessary to operate, secure, maintain, and improve the Service and provide its functionality to you.

This license does not give TradeCendra ownership of your User Data.

You represent that you have the right to provide information you submit to the Service.

10. Behavioral and Trading-Psychology Information

TradeCendra allows users to record information about emotions, stress, confidence, focus, energy, readiness, discipline, decision quality, rule adherence, emotional mastery, risk behavior, and similar factors for the purpose of understanding their relationship to trading behavior and performance.

These features are not intended to evaluate your general physical or mental health.

TradeCendra does not provide psychological, psychiatric, medical, therapeutic, diagnostic, or other healthcare services.

TradeCendra does not intend its behavioral or trading-psychology features to be used for storing medical records or receiving medical or mental-health treatment information.

You should not enter diagnoses, medications, treatment information, therapy records or notes, medical records, information concerning medical procedures, or other health information that is unnecessary for your use of TradeCendra as a trading-performance tool.

Information generated through TradeCendra's behavioral features is not a diagnosis, clinical assessment, treatment recommendation, or substitute for professional healthcare advice.

11. Accuracy of User Data and Analytics

TradeCendra's calculations, scores, analytics, observations, and coaching outputs depend substantially on information available to the Service.

You are responsible for reviewing the accuracy and completeness of manually entered or imported information.

TradeCendra does not guarantee that imported data, calculations, classifications, scores, analytics, behavioral assessments, financial statistics, or other outputs will be complete, accurate, current, or error-free.

12. Automated Analysis and Coaching

TradeCendra may automatically analyze User Data and generate performance scores, observations, comparisons, educational explanations, coaching content, recommended areas of focus, or similar outputs.

These outputs are generated for educational, journaling, self-assessment, and trading-performance-development purposes.

References to "coaching," a "coach," "insights," "recommended actions," "areas for improvement," or similar terminology describe TradeCendra's performance-analysis functionality. They do not establish a professional advisory, fiduciary, investment-management, psychological, medical, or other professional relationship.

TradeCendra does not currently send your trading, behavioral, or trading-psychology data to an external artificial-intelligence provider to generate these outputs.

TradeCendra's behavioral and performance scores are provided to you for your own review. They are not used by TradeCendra to determine your eligibility for employment, credit, insurance, healthcare, housing, education, brokerage services, or other services that may produce legal or similarly significant effects.

13. Historical Analysis Is Not Predictive

TradeCendra may identify historical patterns, correlations, relationships, trends, or differences within your trading and behavioral data.

A historical relationship identified by TradeCendra does not mean that the relationship is causal, statistically predictive, or likely to continue in the future.

Analysis indicating that a strategy, setup, behavior, emotional state, rule, risk practice, or other factor was historically associated with particular results does not constitute a prediction that the relationship will continue and is not a recommendation that you engage in, repeat, modify, or avoid particular trading activity.

14. No Guarantee of Improvement or Results

TradeCendra does not guarantee that use of the Service, adherence to any coaching insight, improvement in a behavioral score, modification of trading behavior, increased rule adherence, or any other action will improve profitability, reduce losses, improve trading performance, or produce any particular financial result.

A higher TradeCendra score does not mean that a user will be profitable, and a lower score does not mean that a user will be unprofitable.

15. Trading and Investment Risk

Trading futures, securities, derivatives, foreign exchange, commodities, and other financial instruments involves substantial risk of loss. You can lose some or all of the money committed to trading, and certain products or strategies may expose you to losses exceeding the amount initially committed.

Past performance does not guarantee future results.

Statistics, historical patterns, behavioral scores, performance analytics, correlations, observations, or other information displayed by TradeCendra do not predict future trading performance.

You remain solely responsible for every trading, investment, risk-management, and financial decision you make.

16. No Financial or Investment Advice

Nothing provided through TradeCendra constitutes financial, investment, trading, legal, accounting, or tax advice.

TradeCendra does not recommend particular financial instruments, trades, entries, exits, position sizes, stop levels, instruments, or investment strategies; provide trading signals or personalized investment recommendations; manage funds or trading accounts; or act as your broker, investment adviser, commodity trading adviser, fiduciary, or financial adviser.

TradeCendra's analysis of historical behavior or performance is not a recommendation to repeat, discontinue, enter, or modify any particular trade, strategy, setup, or investment activity.

You are solely responsible for your trading decisions.

17. No Brokerage, Custody, or Trade Execution

TradeCendra does not accept or transmit trading orders, execute trades on your behalf, determine when trades should be executed, hold or custody customer funds or financial assets, maintain brokerage accounts, exercise discretionary authority over trading accounts, or make trading decisions on your behalf.

The ability to import or analyze information originating from a broker or trading platform does not make TradeCendra your broker, adviser, custodian, or trading agent.

18. Third-Party Services, Integrations, and Imported Data

TradeCendra may integrate with or allow information to be imported from third-party platforms, brokers, authentication providers, payment providers, or other services.

TradeCendra does not control those third parties and is not responsible for their services, availability, security, accuracy, acts, omissions, or practices.

Imported information may contain errors, omissions, duplicates, timing differences, formatting differences, or other inaccuracies.

19. Third-Party Links, Information, and No Endorsement

The Service may contain links to third-party websites, services, resources, educational materials, data, or other information.

A link, reference, integration, or display of third-party information does not imply endorsement, sponsorship, control, or affiliation by TradeCendra.

TradeCendra does not necessarily independently verify third-party information and does not warrant its accuracy, completeness, legality, availability, usefulness, or reliability.

20. Acceptable Use

You may not use TradeCendra for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes; gain or attempt unauthorized access; interfere with the Service; introduce malicious technology; scrape or systematically extract information without authorization; reverse engineer the Service except where permitted by law; commercially exploit TradeCendra without authorization; share or sell access to your account; circumvent access or security controls; impersonate another person; infringe another person's rights; or use the Service to facilitate unauthorized access to financial or other accounts.

21. Fraud, Abuse, and Security Enforcement

TradeCendra may immediately suspend, restrict, or terminate access where we reasonably believe activity presents a security threat, involves fraud or unauthorized access, materially threatens the Service or other users, involves illegal activity, or otherwise requires immediate action to protect users, P3 Technology LLC, TradeCendra, or third parties.

We may preserve relevant information and cooperate with lawful investigations as permitted or required by law.

22. TradeCendra Intellectual Property

TradeCendra and its software, interfaces, designs, methodologies, scoring frameworks, algorithms, calculations, databases, graphics, documentation, coaching content, trademarks, logos, and other proprietary materials are owned by or licensed to P3 Technology LLC and protected by applicable intellectual-property laws.

23. Feedback

If you voluntarily provide suggestions, ideas, or feedback regarding TradeCendra, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback to develop, improve, operate, and promote the Service without compensation or obligation to you.

This does not give us ownership of your User Data.

24. Service Availability and Changes

We do not guarantee uninterrupted or error-free operation.

The Service may be unavailable because of maintenance, updates, security events, infrastructure failures, third-party outages, internet disruptions, or circumstances outside our reasonable control.

We may add, modify, replace, or discontinue features as the Service evolves.

25. Account Suspension and Termination

You may stop using TradeCendra at any time and may request account deletion.

We may suspend or terminate access if you materially violate these Terms, fail to pay applicable subscription charges, misuse the Service, create security or legal risk, engage in fraudulent or unlawful activity, or otherwise use TradeCendra in a prohibited manner.

Where reasonably appropriate, we may provide notice and an opportunity to correct a violation before termination.

26. Account Deletion

You may request deletion of your TradeCendra account.

When an account is deleted, TradeCendra will permanently delete associated User Data from active systems in accordance with its Privacy Policy, subject to limited information we may be required or permitted to retain for legal, security, fraud-prevention, transaction-record, dispute-resolution, or other legitimate legal purposes.

Deletion may not immediately remove information contained in secure backup systems.

Account deletion does not automatically create a right to a refund.

27. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADECENDRA AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE."

P3 TECHNOLOGY LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT ANY ANALYSIS, CALCULATION, SCORE, COACHING OUTPUT, HISTORICAL RELATIONSHIP, THIRD-PARTY INFORMATION, OR OTHER INFORMATION WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

28. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, P3 TECHNOLOGY LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST TRADING PROFITS, TRADING LOSSES, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION ARISING FROM OR RELATING TO THE SERVICE.

TRADECENDRA IS NOT LIABLE FOR TRADING OR INVESTMENT LOSSES RESULTING FROM DECISIONS YOU MAKE BEFORE, DURING, OR AFTER USING INFORMATION PROVIDED THROUGH THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, P3 TECHNOLOGY LLC'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100.

29. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless P3 Technology LLC and its affiliates, owners, officers, employees, contractors, and agents from third-party claims, damages, liabilities, losses, and reasonable costs and attorneys' fees arising from your unlawful or unauthorized use of the Service, material violation of these Terms, or infringement of another person's rights.

30. Force Majeure

P3 Technology LLC will not be liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, civil disturbance, governmental actions, utility failures, telecommunications or internet failures, cloud or infrastructure outages, widespread cybersecurity events, failures of third-party providers, or similar events.

31. Electronic Communications and Notices

By creating a TradeCendra account, you consent to receive account, subscription, security, legal, and administrative communications electronically.

We may provide communications through email, notices within TradeCendra, account notifications, or other reasonable electronic means.

You are responsible for maintaining a current email address associated with your account.

Notices to TradeCendra should be sent to support@tradecendra.com.

32. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-laws principles.

Nothing in these Terms deprives a consumer of mandatory protections or rights that cannot legally be waived under laws applicable in the consumer's jurisdiction.

33. Disputes

Before initiating formal legal proceedings, you and TradeCendra agree to make a reasonable good-faith effort to resolve a dispute informally.

Contact support@tradecendra.com with a description of the dispute.

Unless applicable law requires otherwise, unresolved disputes will be subject to the jurisdiction of the appropriate state or federal courts located in Virginia.

34. Changes to These Terms

We may update these Terms as TradeCendra evolves or legal, regulatory, operational, technical, or business requirements change.

When changes are material, we will provide reasonable notice through the Service, by email, or another appropriate method.

Where applicable law requires affirmative consent, we will request it.

35. Severability

If any provision is unlawful, invalid, or unenforceable, it will be enforced to the maximum extent legally permissible, and remaining provisions will remain in effect.

36. No Waiver

Our failure to enforce a provision does not waive our right to enforce it later.

37. Assignment

You may not assign or transfer your rights or obligations without our prior written consent.

P3 Technology LLC may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the TradeCendra business, subject to applicable law.

38. Survival

Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, feedback, accrued payment obligations, disclaimers, trading risk, financial advice, brokerage and trade execution, limitation of liability, indemnification, governing law, and disputes.

39. Entire Agreement

These Terms, together with the TradeCendra Privacy Policy and additional terms expressly presented for a particular feature or transaction, constitute the agreement between you and P3 Technology LLC concerning your use of the Service.

40. Contact Us

TradeCendra is a service operated by P3 Technology LLC, a Virginia limited liability company.

Virginia, United States

Email: support@tradecendra.com